Frequently Asked Questions

Click on the questions below to see the corresponding answers

1.	Can I shut off the monitoring client when I am using the computer?
2.	Does the software track by user?
3.	What are the system requirements to run the software?
4.	I installed the software and selected to run the administrative client from the program files but now I what to start it using hot keys.
5.	Can I temporarily extend the allowed time that an user can use the computer or software application?
6.	Spybots/anti spyware affecting PCMonitor.
7.	How do I sort the history information that appears in the right pane viewing window?
8.	Why is the system not capturing screens?
9.	How much disk space do the screen shots consume?
10.	I forgot my password to log into the administrative client, what should I do?
11.	XP Home related issues.
12.	How do I manage the size of my database.
13.	Message stating: "Missing files that can be downloaded from Microsoft."
14.	How do I uninstall the software when it does not appear in the control panel?
15.	Only users with administrative rights are reporting.  How do I enable other users to report to the database.
16.	Disabling the Task Manager for "Limited" permission users in not working.

 1. Can I shut off the monitoring client when I am using the computer?
Yes, just click on the "Shut down monitoring client" under the administration menu.  When the computer restarts again, the monitoring agent will resume monitoring the computer.  You can also disable most of the monitoring features so your data is not reported.

2. Does the software track by user?
Yes, if there is a user logon screen.  We can use either the standard Windows logon screen or you can enable PCMonitor's logon screen.

3. What are the system requirements to run the software?
Processor:     233Mhz
Disk space:     10 - 50 MB of disc space for the software. Please review below for screen shot space

4. I installed the software and selected to run the administrative client from the program files.  Now I what to start it using hot keys.  How do I change it.
Uninstall the software and reinstall it.  Please review FAQ # 14 for uninstalling details.

5. Can I temporarily extend the allowed time that an user can use the computer or software application?
Yes.  You must first enable the time remaining icon to be displayed in the systray (lower right corner of the desktop).  This is done within the administrative client under "System and User Options".  Once enabled the user can review how much time they have remaining and only an administrator can temporarily extend the time.

6. Spybots/anti spyware affecting PCMonitor .
There has been a lot of installations of various spybots lately that can affect PCMonitor. These programs have the ability delete registry settings after they are added. All can be configured to retain the setting to enable our product to work.

Please check your installed software and see if you are running any of these or similar programs. Microsoft Spyware, Ad-adware, Spybot, SpyKiller, WinPatrol, Webroot, SpyBlocs, SpyClean and Spy-Killer  to name a few.

If you have any of these or similar programs running please have them exclude any items that references {D6862A22-1DD6-11D3-BB7C-444553540000} and allow full control for the files iepmcsbs.dll and pmc50.exe.

Sometimes, it is required to uninstall the monitoring client and then reinstall the client in case you found these anti-spyware program. If so, please follow these instructions.

• Open the administration client and select "Shutdown Monitoring Agent" under the administration menu. This will shutdown the monitoring client.
• Uninstall the client.
• Restart the system
• Install the monitoring client
• Run the anti-spyware program and see if it picks up any of the below references
• Modify the anti-spyware to exclude any found references.
• Restart the system

7. How do I sort the history information that appears in the right pane viewing window?
Click on the caption of a column to sort in ascending or descending sequence.

8. Why is the system not capturing screens?
Screen capturing is either turned off under the administrative menu or your system is running low on disk space.  If your system is running low on disk space, PCMonitor™ will stop capturing screens and will generate an alert for you when you start the administrative software.

9. How much disk space do the screen shots consume?
That depends on the screen rate, how much color appears on the screen when the capture is made and the screen resolution.  The default capture rate is every 1 minutes and approximately 1.5MB of space will be used per computer hour.  If you change the rate to 30 seconds, then you will use 3mb per hour.  You can also decrease the resolution to reduce the amount of disc space required for each screen shop. 
 
Every time you start the administrative client, the logon screen will inform you how much space you are using.  Therefore, you can decide when to purge screen shot history or you can set the software to automatically delete history files under the "Deleting Options" settings.
 
Remember, you can also turn off this feature for any software application.  For example, you can turn it off for game software but leave it enable for instant messaging or browser activity.

10. I forgot my password to log into the administrative client, what should I do?
If you email support@pcmonitor.com and attach your receipt of purchase in the email, we will email you a way to retrieve the password.  If you do not have your receipt or you have a trial version, we are unable to release that information.